General Terms MAQ PARTS

Terms of use of the website www.maq-parts.com


These are the terms of use of this website. Please read them carefully, as by viewing and using this website you indicate that you accept them and agree to be bound by them. You can print these terms if you want to keep a copy. Our Privacy Policy sets out how we will process information about you and is also part of these terms.


If you place orders for any of the goods on this website (where this feature is available), your purchase will be governed by our Terms of Sale.


If you are a user, nothing under these terms will affect your legal rights, and if any of these terms are considered illegal, invalid or unenforceable by law, they will be removed from these terms, but the remaining terms will remain and continue to be enforceable. .


Access to our website

We reserve the right to revise this website or revoke access to part or all of it at any time. We may also change these terms from time to time, so you should check back regularly as you will be bound by any changes the next time you log in to the website.

The publication or dissemination of the information contained on this website may be restricted by law.

Account information and user identification

Where applicable, you are responsible for ensuring the confidentiality of your account, user identification, password or other information provided as part of our security procedures. You agree to be responsible for all activities that occur using your account, user ID or password, and you acknowledge that we are not liable to anyone for any loss or damage that may result from that you have not maintained the security of this information. Please let us know immediately if you believe that your password, user ID or other information provided as part of our security procedures has become known to anyone else, or if this information is used or is likely to be used by unauthorized persons. way.

We reserve the right to deactivate any user ID, account or password at any time if we believe you have not complied with any of the provisions of these Terms of Use.


Read information on this website

Although we have taken reasonable care to ensure that the information on this website is accurate and up-to-date, you should not rely on it as it is provided "as is" and for guidance only. We and our affiliates make no warranties of any kind (express or implied) regarding or accept responsibility for (in any case, as permitted by law), the accuracy, completeness, currency or reliability of any is information on this website.


The information contained on this website is not intended to provide any financial, investment or other professional advice and is not considered to offer or provide financial, investment or other professional advice in any way. We recommend that you obtain independent advice from a qualified financial advisor before making an investment decision.


Our responsibility

The materials displayed on this website are provided without any warranties, conditions or warranty and we are not responsible for:

(a) economic loss (examples of which are loss of revenue, data, profits, contracts, business or expected savings),

b) business losses or expenses,

c) loss of reputation

d) indirect loss or damage,

which arises from your reliance on or use of the Website (except for any receivables arising from any purchases you make that will be governed by our Terms of Sale).


Viruses and hacking

We cannot guarantee the speed or security of this website and will not be liable to you for any loss or damage to your computer equipment, programs or data resulting from the presence of viruses, electronic errors, Trojan horses or other technologically harmful material that may infect your computer due to the use of this website.


Declaration of personal data

This data management statement describes the practices of MAQ PARTS ("we" or "our") for collecting information from customers and distribution networks related to machinery and products. We collect this information through online and offline means, including: (1) applications and platforms for use on or via computers, APIs, and mobile devices, such as VisionLink® and Product LinkTM Web (“Applications”); (2) telematics or others and (3) our distribution networks, component manufacturers, service providers and customers.

You should review this statement regularly to understand what information our digital offerings receive, generate and transmit and what we do with that information. By providing us with system data, operational data or personal information (each as defined below), you agree to the terms of this Data Management Statement, including our collection, use and sharing of this information.


What information can we collect

"System data" is information that is absorbed, used or generated through digital offerings, which may include:

Device, asset, and component information, including model number, serial number, order number, software and hardware version numbers, performance and configuration, including work tools or other peripherals attached to the assets.

Electronic data, including sensor registers, trends, histograms, event data, other alerts, digital status data, error codes, idle time, daily and cumulative fuel consumption, emission data, service hours, electronic files with data retrieved manually or automatically from an asset, troubleshooting data, and other data, depending on the customer and the asset and the communication channel used by the device.

Verification data, including results of verifications using a MAQ PARTS or third party verification system.

Device location information, including the physical location of an asset (for example, determined by satellite, GPS, mobile phone tower, Bluetooth or WiFi signals).

Service and maintenance history, including work orders (records of all: maintenance, repair, parts purchases, asset replacement and modification), component life (component usage and wear history), maintenance schedule, scheduled maintenance, data for warranty coverage, maintenance and repair contracts, service intervals (planned interval for scheduled maintenance of asset replacement activities), component lists (lists of parts that make up an asset) and service letters (describing special service actions) recommended by MAQ PARTS).


Usage patterns, including any user-defined information related to a product you provide to us by generating a digital quote.

"Personal information" means information relating to an identified or identifiable person, which may include:


Postal address (including billing and shipping addresses)

Phone number

E-mail address

Identification information such as usernames and user identifiers

The employer or company with which a person is affiliated and his role and title

Location information

Audiovisual data

"Transaction data" is information from which we may collect or otherwise be provided by distribution networks through the MAQ PARTS data flow integration platform and information with its dealers, which may include:

Information contained in invoices and service contracts.

Information about customers of distribution networks, including customer name, address, industry, customer category, name, position, email address and telephone number of the designated contact person, name, email address and telephone number of the customer's dealer's appointed sales representative and other information related to the dealer's relationship with his customer.

Work order data, including customer information, asset included, problem identified and repairs performed.

Data on dealer components, including information related to the management and replenishment of parts inventory, as well as purchases, returns and replacements from customers.

The information collected by MAQ PARTS may simultaneously represent system data, personal information and operational data or any combination thereof. If you submit any system data, operational data or personal information in connection with digital offers, including system data that may relate to asset devices that are not manufactured by S-Machines Ltd., you declare that you have the right to do so and allow us to use the information in accordance with this Data Management Statement.


How can we collect information

We and our service providers may collect information in a variety of ways, including:

Through devices: We may receive information over a cellular or satellite connection, or a radio or Ethernet connection, from assets equipped with a device that may include system data (such as information related to the device or asset) or personal information. Some information can be collected automatically, such as fault codes, operating hours and fuel levels.

Through Applications and Online: We may collect information through Applications (for example, when entering support information) or when using our websites, online services or platforms. We may also receive information through other online means, such as when you initiate data transmission through on-site servers or email verification information to us. We may also collect information that is typically collected through websites and mobile applications, such as browser and device information, application usage data, information collected through cookies, pixel tags and other technologies, IP addresses, and location information.

Offline: We may collect information when you interact with us or our distribution networks, visit one of our stores, place an order or contact customer service.

From component manufacturers and OEMs: We may obtain system data from component manufacturers in your assets or non-MAQ PARTS assets that you use. This information can be provided to us automatically.

From asset owners, distribution networks, etc.: We may obtain additional information from asset owners, distribution networks, operators and other persons responsible for asset management.

From other sources: We may receive your information from other sources, such as public databases, joint marketing partners, social media platforms (including people you are friends with or otherwise connected to) and other third parties. We may collect or generate information from troubleshooting data, your service providers, or maintenance, inspection, or warranty records.


How we can use information

We can and can allow our distribution networks to use the information collected for the following purposes:

To provide services to you and others:

To implement customer support agreements, perform maintenance and repairs and supply assets.

Make recommendations on safety, asset health, maintenance, workplace efficiency and operator productivity training.

To increase the safety of machine operations, including by tracking the proximity to assets, other objects or people.

To activate the services of a remote technician, such as remote troubleshooting and remote setup.

To provide you with location-based services and content.

To activate communications:

To manage the connection to the asset or device.

To send administrative or contractual information, such as information about the terms and conditions of use of digital offers, warranty policies or contracts.


To provide you with information about new products and services and to send you marketing messages that we believe may be of interest to you.

For general business purposes:

To conduct market research or to evaluate maq-parts.com

To perform data analysis, audits, product improvements, new product development, improve, enhance or modify our digital offerings, identify trends in the use and operation and expansion of our business activities and for statistical analysis based on aggregated and unidentified data, such as comparative reports.

To provide customer service, workflow management, repair monitoring, design future maintenance and service and troubleshoot.

Manage inventory to provide you with parts and services.

To maximize the efficiency of operations and increase sales.

For developing digital applications.

Other applications:

To allow you to participate in promotions and administer these activities. Some of these activities have additional policies that may contain additional information about how we use and disclose your personal information. We recommend that you read such rules carefully.


For additional uses agreed upon by you and us.

With respect to audiovisual data that identifies an individual or physiological data for an identifiable person, we will use this data only to provide products and services to our customers, including to make recommendations on safety, asset health, maintenance, work efficiency. place and perform productivity training for operators and improve our products and services.


How can we disclose information

To our affiliates who are entities, directly or indirectly, controlling, controlled or under common control with MAQ PARTS for the purposes described in this Data Management Statement. track-bulgaria.com is the entity responsible for the information shared with its related parties.

Distribution networks allow them to use system data and personal information to maintain relationships with you, provide you with services, and send you marketing messages.

To our service providers who provide services such as data analysis, information technology and related infrastructure provisioning, application development, platform hosting, customer service, product development, auditing, consulting and other services.

Component manufacturers to allow them to explore the use of their products, improve their products and develop new products.

To agents, service providers or other third parties contracted or engaged in business with asset owners who have managerial responsibility for the asset.

To a third party in the event of any reorganization, merger, sale, joint venture, transfer, transfer or other disposition of all or part of our or any of our subsidiary business, assets or shares (including in connection with bankruptcy or similar proceedings).


To additional recipients as agreed by you and us.

Location data: We may share location information with our affiliates and distribution networks to enable them to provide you with localized content and services. In some cases, you may be allowed to allow or deny such use and / or location sharing of your device, but if you do, we and / or our affiliates and distribution networks may not be able to provide you with the applicable services. and content.


We may use or disclose information that we deem necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) comply with the legal process; (c) respond to lawful requests from public and public authorities, including public and public authorities outside your country of residence; (d) to apply our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, confidentiality, security or property and / or that of our affiliates, you or others, including for information security purposes; and (g) allow us to seek available remedies or to limit the damage we may suffer.


Identified or aggregated information: Identified or aggregated personal information, operational data, or system data does not personally identify you or any other user of digital offerings (for example, we may aggregate personal information to calculate the percentage of our users by a particular phone code or we can summarize the system data to calculate the degree of wear of the components). We may use and disclose unidentified or aggregated information for any purpose, unless we are required to do otherwise by applicable law.

Remote services and updates

Device software support: From time to time, we use system data to remotely scan and update devices that we manufacture or otherwise provide (e.g., to update system settings or to manage the communication media used to connect to MAQ PARTS or our affiliates) In this way, we may change the volume or detail of the system data we collect to improve the usefulness of digital offerings to you, as well as to improve our products and services, among other purposes. If the change in the data we collect significantly changes the scope of the system data, we will update this Data Management Statement as described in "Updates to this Data Management Statement" below.


We use reasonable organizational, technical and administrative measures designed to protect the information in our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.


Your choice regarding our use and disclosure of your personal information

We give you choices about the use and disclosure of your personal information. You can opt out of:

Receive e-marketing messages from us: If you no longer wish to receive digital e-mail marketing emails from us in the future, you may opt out by contacting us by email at []. We will process your request (s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages that you cannot opt ​​out of.

Sharing your personal information with our distribution networks for direct marketing purposes: If you prefer not to share your personal information from digital offers in the future with our distribution networks for their direct marketing purposes, you can choose to opt out of this sharing by contact us by email at [].


How you can access, change or suppress your personal information

If you wish to review, correct, update, suppress or delete Personal Information you have previously provided to us, you may contact us by email at [].

In your request, please indicate what personal information you would like to change, whether or not you want your personal information to be suppressed in our database. For your protection, we may only make inquiries regarding the Personal Information associated with the specific email address you use to send us your request, and we may need to verify your identity before we can apply for your request. We will process your request as soon as possible.

Please note that we may need to retain certain information for record keeping purposes or in accordance with agreements we may have with a third party (such as an asset owner or dealer who hires you). There may also be residual information that remains in our databases and other records that will not be removed.

Other important information

Third Party Content: This data management statement does not apply and we are not responsible for (i) the confidentiality, information or other practices of any third party operating any website or online service to which there are digital offers (eg Our Applications may include for your convenience a hyperlink to local weather information provided by a third party with whom we have no business relationship) and (ii) Personal information controlled by a third party, such as a provider, service provider or customer , even if such Personal Information is collected or otherwise processed by Caterpillar. In addition, the inclusion of a link in a digital offer does not imply endorsement of the linked site or service by us or our affiliates.

Retention Period: We will retain your Personal Information for the period necessary to accomplish the purposes set forth in this Data Management Statement, unless a longer retention period is required or permitted by law.

Cross-border transfers: Your information may be stored and processed in any country in which we operate or where our service providers operate, and using a digital offer, you expressly agree to the transfer of information to countries outside your country of residence, including the United Kingdom. Countries that may have data protection rules other than those of your country.

Sensitive Information: Our digital offerings are not intended for you to send us sensitive Personal Information, such as social security numbers, information related to racial or ethnic origin, political beliefs, religion or other beliefs or genetic characteristics, criminal origin or trade union membership. . We want you to refrain from sending such information to or through digital offers or otherwise to us.



We may change this Data Management Statement. All changes will take effect when we publish the revised Data Management Statement. Using digital suggestions after these changes means that you accept the revised data management statement.

If you have any questions about this Data Management Statement, please contact us.

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